v2 Privacy Policy | Shield Title Agency

Privacy Policy

Last Updated: April 2024

Federal law generally prohibits any financial institution, including title insurance companies and agents, directly or through its affiliates, from sharing non-public personal information about you with a nonaffiliated third party unless the institution first provides you with a notice of its privacy policies and practices and gives you a reasonable opportunity to direct the financial institution not to share the information with nonaffiliated third parties other than as permitted by law. In compliance with applicable law, we are providing you with this notice, which informs you of the privacy policies and practices of Shield Title Agency.

Applicability

This Privacy Policy governs our use of the information that you provide to Shield Title Agency. It does not govern the manner in which we may use information we have obtained from any other source, such as information obtained from a public record or from another person or entity.

Types of Information

Depending upon which of our services you are utilizing, we may collect personal information about you from the following sources:

Information we receive from you, such as on applications or other forms;
Information about your transactions we secure from our files, or from our affiliates or others;
Information we receive from a consumer reporting agency;
Information that we receive from others involved in your transaction, such as the real estate agent or your mortgage lender;
contact information (e.g., name, address, phone number, email address);
demographic information (e.g., date of birth, gender, marital status); and/or
identity information (e.g. Social Security Number, driver's license, passport, or other government ID number)

Use of Information

We request information from you for our own legitimate business purposes and not for the benefit of any non-affiliated party. Therefore, we will not release your information to non-affiliated parties except:

As necessary for us to provide the product or service you have requested of us; or
As permitted by law.

We may also disclose your personal information to others when we believe, in good faith, that such disclosure is reasonably necessary to comply with the law or to protect the safety of our customers, employees, or property and/or to comply with a judicial proceeding, court order or legal process.

We may, however, store such information indefinitely, including the period after which any customer relationship has ceased. Such information may be used for any internal purpose, such as quality control efforts or customer analysis.

We are permitted by law to share your name, address and facts about your transaction with one or more of our agents, affiliated companies, insurers and reinsurers, to provide you with services you have requested, to improve our services or website, for marketing or product development research, or to market products or services to you. We do not, however, disclose information we collect from consumer or credit reporting agencies with our affiliates or others without your consent, in conformity with applicable law, unless such disclosure is otherwise permitted by law.

We do not disclose personal information about our customers or former customers to non-affiliated third parties, except as outlined herein or as otherwise permitted by law.

Confidentiality and Security

We will use our best efforts to ensure that no unauthorized parties have access to any of your information. We restrict access to non-public personal information about you to those individuals and entities who need to know that information to provide products or services to you. We will use our best efforts to train and oversee our employees and agents to ensure that your information will be handled responsibly and in accordance with this Privacy Policy. We currently maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your non-public information.

If you send an electronic mail (email) message that includes personally identifiable information, we will use that information to respond to your inquiry. Remember that email is not necessarily secure against interception or other disclosure. If your communication is very sensitive, or includes information such as your bank account, charge card or social security number, you should not send it in an email.

Collection of Browsing Information

Cookies. When you visit Shield Title Agency’s Website, a "cookie" may be sent to your computer. A cookie is a small piece of data that is sent to your Internet browser from a web server and stored on your computer's hard drive. Information gathered using cookies helps us improve your user experience. For example, a cookie can help the website load properly or can customize the display page based on your browser type and user preferences. You can choose whether or not to accept cookies by changing your Internet browser settings. Be aware that doing so may impair or limit some functionality of Shield Title Agency’s Website.

Web Beacons. We use web beacons to determine when and how many times a page has been viewed. This information is used to improve our websites.

Do Not Track. Currently Shield Title Agency’s Websites do not respond to "Do Not Track" features enabled through your browser.

Third Party Websites. Shield Title Agency’s Website may contain links to unaffiliated third-party websites. Shield Title Agency is not responsible for the privacy practices or content of those websites. We recommend that you read the privacy policy of every website you visit.

Analytics Programs. Shield Title Agency’s Website utilizes analytics programs that collect data, such as Google Analytics, Google AdWords, Bing Analytics, and other analytics programs, to help us understand how visitors use this Website.

Social Media Integration. Our applications, websites, and products contain links to and from social media platforms. You may choose to connect to us through a social media platform, such as Facebook, Twitter, Google, etc. When you do, we may collect additional information from or about you, such as your screen names, profile picture, contact information, contact list, and the profile pictures of your contacts, through the social media platform. The social media platforms may also collect information from you. When you click on a social plug-in, such as Facebook’s “Like” button, Twitter’s “tweet” button or the Google button, that particular social network’s plugin will be activated, and your browser will directly connect to that provider’s servers. Your action in clicking on the social plug-in causes information to be passed to the social media platform. We do not have control over the collection, use and sharing practices of social media platforms. We, therefore, encourage you to review their usage and disclosure policies and practices, including their data security practices, before using social media platforms.

Children’s Privacy

Shield Title Agency’s Website is not intended or designed to attract persons under eighteen (18) years of age. We do not collect Personal Information from any person that we know to be under thirteen (13) age without permission from a parent or guardian.

International Use

Shield Title Agency’s corporate headquarters is located in the U.S. Please be aware that if you choose to give us with Personal Information or Browsing Information while residing outside of the United States, we may transmit the information outside of your home country. You agree to the collection, transfer, and use of your Personal Information and/or Browsing Information by Shield Title Agency in line with this Privacy Notice by giving us such details.

Consent to this Privacy Notice & Changes to the Privacy Policy

By submitting Personal Information and/or Browsing Information to Shield Title Agency, you consent to the collection and use of the information in accordance with this Privacy Notice. We reserve the right to amend and change this Privacy Notice at any time. The Privacy Notice's Last Updated date will show the last date changes were made. If you provide information to us following any change of the Privacy Notice, that signifies your assent to and acceptance of the changes to the Privacy Notice.

Information Retention

All information collected is retained in compliance with Arizona and federal law, or until information is no longer needed after compliance with Arizona and/or federal law.

Former Customers

Even if you are no longer our customer, our Privacy Policy will continue to apply to you.

If you have any questions or concerns about our Privacy Policy, please write us or call us as follows:

Shield Title Agency

Attn: Omar Qader

4600 E. Washington St.
Suite 300
Phoenix, AZ 85034

(602) 848-2560

info@shieldtitleaz.com

To view our Privacy Policy, please visit https://www.ShieldAZ.com/privacypolicy

Additional Information for California Residents

This section provides California residents with additional information regarding our collection, use and disclosure of their personal information, as well as their privacy rights, as required by the California Consumer Privacy Act (“CCPA”). This section does not address or apply to our handling of personal information that is exempt under the CCPA.

Sales and sharing. The CCPA defines a “sale” as disclosing or making available personal information to a third-party in exchange for monetary or other valuable consideration, and “sharing” broadly includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” or “share” (as defined by the CCPA): (i) identifiers, usage data, customer records, commercial information and profiles with our affiliates and subsidiary companies (e.g., so that they may improve or enhance their own records and for other purposes); and (ii) identifiers, customer records and commercial information (related to property sales and transactions) with partners and third party businesses, who may use or process the information for their own commercial purposes; and (iii) and (iii) identifiers, usage data and commercial information to ad networks, social media platforms and data analytics providers (e.g., in order to improve and measure our ad and marketing campaigns).

In accordance with the California Consumer Privacy Act (CCPA), residents of California have the following rights:

Right to Know and Access Information: You have the right to request the disclosure of certain information about our collection, use, and sharing of your personal information over the past 12 months.
Right to Delete: You have the right to request the deletion of your personal information collected by us, subject to certain exceptions.
Right to Opt-Out of Sale or Sharing: If we “sell” or “share” personal information as defined by the CCPA, you have the right to opt-out of the sale or sharing of your personal information.
Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us through the contact information provided. We may require specific information from you to verify your identity before we can fulfill your request.

Additional Information for Users Subject to GDPR

For individuals residing in territories where the General Data Protection Regulation (GDPR) applies, the following rights pertain to the handling of your personal data:

Right to Access: You have the right to access your personal data and to request copies of the personal data we hold about you.
Right to Rectification: You have the right to request correction of inaccuracies in your personal data.
Right to Erasure ("Right to be Forgotten"): Under certain circumstances, you have the right to request the deletion of your personal data.
Right to Restrict Processing: You have the right to request the restriction of processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive the personal data you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data under certain conditions.
Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise these rights, please contact us. We may request specific information from you to help us confirm your identity and process your request.

Transfer of Data: Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Updates to This Section: We may update these sections of our Privacy Policy in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Additional Information for UK Residents

In compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, residents of the United Kingdom are afforded specific rights concerning their personal data. Shield Title Agency is committed to protecting your privacy and ensuring that your personal data is processed fairly and lawfully.

Your Rights Under the UK GDPR: As a UK resident, you have several rights regarding your personal data, including:

Right to be Informed: You have the right to be informed about the collection and use of your personal data.
Right of Access: You have the right to access your personal data and supplementary information, allowing you to be aware of and verify the lawfulness of the processing.
Right to Rectification: You have the right to have inaccurate personal data rectified or completed if it is incomplete.
Right to Erasure: In certain circumstances, you have the right to have personal data erased, also known as the "right to be forgotten."
Right to Restrict Processing: You have the right to request the restriction or suppression of your personal data, which means that it can only be stored by [Title Company Name] and used for limited purposes.
Right to Data Portability: This right allows you to obtain and reuse your personal data for your own purposes across different services.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including direct marketing, processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority, and processing for purposes of scientific/historical research and statistics.
Rights Related to Automated Decision Making Including Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Transfer of Data: Please note that your information, including personal data, may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal data under UK law, such as the United States. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the UK GDPR.

Exercising Your Rights: To exercise any of your rights under the UK GDPR, please contact us using the contact details provided in this policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Changes to This Section: This section of the Privacy Policy may be updated periodically to reflect any changes in our practices concerning the processing of personal data or changes in the law.